Questions to Ask Before Hiring a Lock Smith or Pop a Lock in Washington D.C.

Roughly 2.5 million burglaries are reported across the US yearly, and about 66 percent are home break-ins. Even more alarming is that victims of these burglaries are four times more likely to get robbed again within six weeks. You can significantly lessen your likelihood of becoming either a one-time or recurrent victim of these home break-ins by calling on a good locksmith to enhance your home's security lock system. Good locksmiths can also come in handy in situations where you:

  • Lose your keys
  • Accidentally lock yourself out of your home or car
  • Forget the combination to your safe
  • Damage your lock or break your key
  • Need to make copies of your keys
  • Just move into a new home or have tenants move out of your rental and need to replace the locks

When in search of good locksmiths in Washington D.C. it is recommended you ask the following question to determine the proficiency of the technician to complete your job satisfactorily:

Are You Licensed to Practice as a Locksmith in Washington D.C.?

Locksmiths that wish to practice in Washington D.C. do not typically need occupation-specific licenses to ply their trade. However, these locksmiths will have to obtain a Basic Business License from the DC Department of Licensing and Consumer Protection (DLCP) before they conduct business in the district.

Applications for these licenses can be made online through the My DC Business Center platform or in person at the department's physical office located at:

1100 4th Street, SW
2nd Floor
Washington, DC 20024

Note that applicants are typically required to complete certain steps before being issued a Basic Business License by the DLCP, such as:

  • Registering their locksmith business via the department's CorpOnline platform
  • Obtaining an Employer Identification Number from the IRS and registering this number with the DC Office of Tax and Revenue
  • Submitting a Clean Hands Certification to verify that they do not owe the Government of the District of Columbia more than $100
  • Registering with the DC Office of the Zoning Administrator and obtaining either a Certificate of Occupancy or a Home Occupation Permit if they will be conducting business out of an office location or a home, respectively

You can direct inquiries concerning the requirements and procedure for obtaining Basic Business Licenses in Washington D.C. to the DLCP at (202) 671-4500. It is always in your best interest to retain the services of appropriately registered locksmith businesses in the district, as this goes a long way in ensuring that you deal with legitimate locksmiths. To this end, you can verify that your intended locksmiths have been appropriately registered to conduct business in Washington D.C., either online via the district's SCOUT platform or by contacting the DLCP's Business Licensing Division at (202) 442-4311.

Do You Hold Any Certification as a Locksmith?

Since locksmiths do not require occupational licenses to operate in Washington D.C., it is crucial to check for credentials like professional certifications and trade association memberships among your preferred locksmiths in the district. These credentials typically indicate professionalism, competence, and expertise on the part of the locksmith. Other advantages of hiring locksmiths that hold professional certifications or belong to a reputable trade association over their competitors include

  • They are typically subject to background checks by their respective organizations
  • They have access to better training and continuing education opportunities
  • They are better updated on recent industry regulations and technological advancements
  • They generally have access to better insurance options and other similar resources
  • They are bound by ethical codes and held to high standards that ensure they provide their services professionally

Some well-known and reputable organizations that professional locksmiths in Washington D.C. usually join or obtain certifications from include:

  • The Associated Locksmiths of America (ALOA)
  • The Society of Professional Locksmiths (SOPL)
  • The Institutional Locksmiths Association
  • The Safe and Vault Technicians Association (SAVTA)

Likewise, some popular courses and certification programs that these organizations offer these locksmiths include:

  • ALOA Fundamental Locksmith Certification
  • Registered Locksmith Certification
  • Certified Registered Locksmith Certification
  • Certified Professional Locksmith Certification
  • Certified Master Locksmith Certification
  • Certified Automotive Locksmith Certification
  • Certified Master Automotive Locksmith Certification
  • Certified Professional SafeTech Certification
  • Certified Master SafeTech Certification
  • Certified Forensic Locksmith Certification
  • Certified Electronic Locksmith Certification
  • Certified Master Electronic Locksmith Certification
  • Certified Institutional Lockshop Manager Certification
  • Institutional Certified Registered Locksmith Certification
  • Institutional Certified Professional Locksmith Certification
  • Institutional Certified Master Locksmith Certification

Always request proof of any certifications, trade association membership, or other credentials your intended locksmiths claim to have and validate these with the relevant organization.

How Much Do You Charge Compared to Other Locksmiths in the City?

Before making any hiring decisions during your search for professional locksmiths in Washington D.C., it is crucial to determine how much you will have to pay your preferred locksmiths for their services. Doing this significantly reduces the possibility of payment issues and other money-related conflicts arising between you and the locksmith after they complete the job.

While locksmiths in the DC area typically charge clients an average of $100 and $250 for their services, the actual cost of hiring these professionals will depend on several factors, like

  • The type and scope of your requested service
  • The types of locks involved
  • The complexity of the task
  • The urgency of the task
  • The time of day
  • Your location within the city
  • Trip fees

Before making your final selection, request and compare cost estimates for your required locksmith services from up to three local locksmith businesses in the district. This is an excellent way to determine the going rates for the locksmith services you need. It is also effective in identifying dishonest locksmiths who take advantage of customers by deliberately overpricing their services. However, you should also be wary of locksmiths whose quotes are much less expensive than the competition, as this is another ploy that dishonest locksmiths often use to entice unwary customers.

What Kind of Locksmith Services Do You Offer?

Ascertaining the types of services that your preferred locksmiths are equipped to offer is another important step to take when searching for good locksmiths in Washington D.C. Professional locksmiths in the district usually provide a broad scope of services to both residential and commercial clients, like

  • Access control system installation
  • Security lock upgrades
  • Smart lock installations
  • High-security lock installations
  • Electronic access installation
  • Building lockout services
  • Car lockout services
  • Auto and motorcycle lock services
  • Key cutting and copying
  • Key replacement
  • Rekeying
  • Safe selection and installation
  • Safe unlocking and repair
  • Door and window lock repair
  • Emergency locksmith services
  • Mobile locksmith services

Regardless, you should always confirm that any locksmith you plan to hire has the necessary tools and experience to satisfactorily offer the specific types of locksmith services you need before you conclude any arrangements with them. Also, make sure that you agree on the costs of these services before any work starts and get this agreement in writing, along with any promises or guarantees that the locksmith makes concerning the job.

Listed below are average price ranges for commonly requested locksmith services in Washington D.C.:

Estimates for locksmith services based on the type of service:

Key duplication
$10 - $30
House/building lockout
$50 - $220
Door lock repair
$50 - $225
Door lock installation
$100 - $370
Key extraction
$50 - $220
Key replacement
$70 - $150
Rekeying house locks
$75 - $180
Safe opening
$150 - $460
Changing locks
$150 - $565
Filing cabinet lock replacement
$55 - $100
Mailbox key replacement
$55 - $100
Auto locksmith services
$20 - $370
Emergency services (in addition to regular charges)
$100 - $300
Source: U.S. Bureau of Labor Statistics

Estimates for locksmith services based on the type of lock being installed/replaced (materials only):

Sliding Door
$20 - $350
Knob
$25 - $70
Privacy
$25 - $70
Padlocks
$30 - $85
Deadbolts
$40 - $95
Lever
$60 - $100
Smart
$100 - $560
Pocket
$100 - $250
Keyless
$150 - $360
Touchpad
$180 - $290
Electronic
$200 - $520
Grip Set
$235 - $600
Fingerprint
$250 - $535
Mortise
$300 - $550
Door latch guard
$50 - $150
Source: U.S. Bureau of Labor Statistics

Estimates for locksmith services based on the locksmith's expertise/level of experience

Apprentice
$50 - $75
Journeyman
$75 - $105
Master
$110 - $165
Trip fees
$25 - $100
Source: U.S. Bureau of Labor Statistics

Do You Provide Auto Locksmith Services in Washington D.C.?

Locking your keys inside your car is a frustrating experience that compromises the vehicle's security and any valuables in it. Unfortunately, about 12.5 percent of vehicle thefts reported annually in the US are caused by drivers leaving their keys or fobs inside the vehicle. To this end, you should always call on an auto locksmith immediately after you realize that you have been locked out of your car or if you are dealing with any similar car key-related situations to ensure that you regain entry into it swiftly.

It should be pointed out that motorcycle keys typically use a different manufacturer coding system from other types of vehicle keys, and specialized tools and expertise is usually needed to cut new copies of these keys. As such, in situations where you are locked out of a motorcycle due to misplaced, broken, or damaged keys, ensure that the locksmith company you contact has experienced motorcycle locksmiths available.

Lastly, ensure that the auto or motorcycle locksmith you plan to hire has experience working on the specific make and model of your car or motorcycle respectively, otherwise, they may end up damaging vital parts of the vehicle.

Listed below are services commonly provided by car locksmiths and motorcycle locksmiths in Washington D.C., as well as cost estimates for these services:

Key duplication
$10 - $55
Rekeying
$40 - $150
Car lockout
$85 - $170
Key extraction
$50 - $200
Door lock repair
$50 - $170
Car ignition repair
$150 - $350
Changing locks
$50 - $180
Transponder key reprogramming
$50 - $250
Keyless fob replacement
$150 - $300
Key replacement
$75 - $275
Bike lock change
$70 - $180
Motorcycle key replacement
$85 - $120
Car door and truck lock repair
$50 - $250
Motorcycle seat lock repair/replacement
$10 - $50
Motorcycle steering/wheel lock repair/replacement
$20 - $50
Motorcycle gas cap lock repair/replacement
$10 - $30
Mobile services
$100 - $250
Source: U.S. Bureau of Labor Statistics

Do You Provide Emergency Locksmith Services?

Although most locksmith-related problems can be regarded as urgent, there are several circumstances where you will need to contact a reliable locksmith close to you right away. Examples of these emergencies include:

  • You need to change your locks because you were just burgled
  • You have locked your keys in your house or car
  • You have misplaced your keys, and you do not have any spares available
  • Your key broke inside the lock
  • The access control system at your home or office is malfunctioning
  • You need to recode an electronic keypad lock or reprogram a transponder key
  • You cannot recall your safe's combination
  • You need to replace the locks in your new apartment

However, even though it is easy to fall into the temptation of hiring the first locksmith you come across when faced with these emergencies, it is crucial to ensure that this locksmith is also aptly qualified for the job. To this end, it is advisable to utilize online directories maintained by reputable organizations like the Better Business Bureau and the Associated Locksmiths of America to find certified, experienced, and reliable locksmiths near you that provide emergency locksmith services. Note that you should always verify any credentials that these locksmiths claim to have.

Mobile locksmiths are also a good option for speedily resolving key and lock-related emergencies in the DC area, and you can consider narrowing your search down to these types of locksmiths. Some advantages of hiring mobile locksmiths for locksmith emergencies include

  • They work out of mobile workshops, which generally translates into faster response times and 24/7 availability
  • They can easily access far, and difficult-to-reach locations
  • They typically have more on-the-job experience due to the high volume of job requests that they usually receive
  • You save money on towing fees in situations where you are dealing with an auto emergency

Another useful option for resolving emergency locksmith issues is registering with services like KeyMe, MinuteKey, or similar brands that allow you to create and store digital copies of your keys online using an app. These digital keys can then be printed when needed at various self-service kiosks available across the district. However, it should be noted that there are a few drawbacks associated with relying on these types of services for emergencies, like:

  • There is always a chance that hacks and data breaches will reveal digital copies of your key to unauthorized parties
  • Anyone who has access to the digital copy of your key can produce physical copies of them
  • There is no guarantee that there will be any self-service kiosks near you
  • Not all keys can be duplicated via the self-service kiosks. Therefore, you might not be able to get a copy of your key immediately. This is often the case for high-security keys

Implementing the following actions can help you reduce the likelihood of emergency locksmith situations occurring or recurring and also ease the stress that is usually associated with them:

  • Keep the phone numbers of at least two reliable local locksmiths on hand
  • Get extra keys
  • Properly organize your keys
  • Keep your locks well maintained
  • Use lockboxes to prevent lockouts
  • Install smart locks
  • Choose locks that suit your particular lifestyle and preferences, and take the time to familiarize yourself with the features of these locks

Do You Provide Smart Lock Services?

Smart locks use Bluetooth or Wi-Fi connectivity and are controlled by mobile apps, mechanical keypads, or biometric sensors, in contrast to traditional locks that typically rely on a key and locking cylinder mechanism. As a result, specific tools, equipment, and skills, which often include sophisticated IT and programming knowledge, are needed to install, upgrade, or correct problems with these locks.

The National Council for Home Safety and Security estimates that at least 63 percent of new homebuyers want smart locks and alarms installed in their homes. However, even though these smart locks have several benefits over traditional locks, such as superior technology, more sophisticated security options, and improved usability, they also have some disadvantages:

Pros of having a smart lock Cons of having a smart lock
Ease of entry Reliance on phones and networks
Convenience due to remote locking and unlocking Reliance on batteries that need constant recharging or replacing
Enhanced security and safety Susceptible to hacking
Protection from lock picking High cost of installation
Connectivity with the rest of your home smart devices There is the possibility of the technology failing

As such, it is essential to ensure that any locksmiths you hire to provide services concerning your smart locks have the necessary skills and equipment to handle the task effectively. Additionally, you should confirm that the locksmiths are knowledgeable about the smart lock's operating technology and any recent upgrades to this technology that the product manufacturer has pushed. Smart lock products typically utilize the following operating technologies:

  • A fingerprint sensor and biometric authorization combination for door unlocking
  • A digital key and mobile app combination for wireless door unlocking
  • A programmable numeric keypad and PIN code combination for door unlocking

Many smart lock manufacturers often incorporate more than one of these operating technologies into their products to give customers multiple door-opening options. Some of the top producers of smart lock devices favored by residents of Washington D.C. include:

  • August
  • Kwikset
  • Level
  • Lockly
  • Schlage
  • Ultralog
  • Wyze
  • Yale

Do You Conduct Background Checks on Your Employees?

Finding out if your preferred locksmiths conduct background checks on their employees is an effective way to ensure that you retain the services of reliable and trustworthy professionals. Working with thoroughly vetted locksmiths also reduces the likelihood of thefts, robberies, and other similar crimes.

Professional locksmiths and locksmith companies in Washington D.C. typically conduct the following types of background checks on their employees:

  • Criminal record checks: this checks for past criminal convictions and pending or ongoing criminal cases involving the employees, and it involves contacting regional and federal law enforcement agencies to get relevant information. Criminal record checks are one of the most common types of checks conducted on locksmiths
  • Civil court checks: this is similar to criminal record checks, but instead checks for non-criminal lawsuits, claims, or judgments involving the employees, and it involves contacting local and federal courts to get the relevant information
  • Credit checks: this checks the employee's full credit history, and it involves examining their payment histories, recent credit inquiries, unpaid bills in collections, bankruptcies, tax liens, and civil judgments if any
  • Driving record checks: this check is usually done on employees that use official company vehicles, and it involves authenticating their driver's license and examining their driving records for DUIs/DWIs, license suspensions, and moving violations
  • Drug screening: this checks for illicit or illegal drug use and is typically conducted randomly and unannounced
  • Education and employment verification: this check involves authenticating the employee's education credentials and past work experience, if any
  • International background checks: these are checks that are conducted on employees that lived, studied, or worked abroad before being employed by the locksmith company and it typically involves checking their criminal history as well as their education credentials and past work experience

Always make sure that your intended locksmiths have been properly checked and vetted. It is also a good idea to get the names and descriptions of these locksmiths before they head to your home and ensure that they come along with IDs that can verify this information. Additional precautions that you can take to ascertain the professionalism and trustworthiness of your intended locksmiths in the DC area include:

  • Requesting references of past clients who can vouch for them and checking these references
  • Utilizing review websites and social network platforms like Yelp, Google Review, and the Better Business Bureau to look up reviews, testimonials, or complaints, if any, on the locksmiths
  • Using reliable background check websites to get information on the locksmiths
  • Checking local law enforcement agencies, courts, and correctional facilities for available public records on the locksmiths

Do You Provide a Warranty for Your Locksmith Services?

When looking for good locksmiths in Washington D.C., confirming that your intended locksmiths provide warranties for their services before making any commitments to them is important. This is crucial because it assures you that the job will be done correctly and with high-quality materials that will work as intended. It is also a good idea to insist on getting written warranties, as this gives you a clearer understanding of the warranty's specific terms and conditions.

Professional locksmiths in Washington D.C. usually provide two types of warranties to their clients, namely:

  • Manufacturer's Warranties
  • Workmanship Warranties

Manufacturer warranties typically cover flaws or defects in the locks used for the job, and they usually provide this protection for up to one year, beginning from the day the product was purchased and installed. On the other hand, workmanship warranties cover any flaws or defects in the work done by the locksmith, and their validity is determined by the locksmiths that offer them. Note that if a lock installed under warranty develops any factory-related issues, you may have to contact the product manufacturer directly to address these issues rather than the locksmith who installed the lock. However, these situations rarely occur when you hire reputable and qualified because they typically use high-quality products for their work.

Also, even though the terms and conditions of locksmith-issued warranties typically vary by locksmith and product type, the protection that they offer does not usually extend to defects or damages caused by the following:

  • Improper initial installation of the lock
  • Unauthorized repair work
  • Misuse or lack of proper maintenance per the product manufacturer's specifications
  • Natural disasters and vandalism

To this end, it is important that you always take the time to carefully examine the terms and conditions of any warranties you are offered to prevent situations that could render them void.

Do You Carry the Necessary Insurance Policy for Locksmiths in the City?

There are risks associated with the workplace in every profession, and locksmithing is not an exception. Typical risks faced by professionals in this field include cuts, tears, abrasions, and lacerations from hand and power tools, electrocutions and electric shocks, injuries from splinters and metal shavings, and noise pollution from repeated use of noisy equipment like key-making machines.

As such, you should always ensure that any locksmith you intend to hire in Washington D.C. is adequately insured and bonded. This shields you from financial and legal liabilities if they are hurt while installing, replacing, or repairing your locks. It also ensures that you will not have to pay out of pocket if any property damage occurs while the job is being done. Note that all locksmiths in Washington D.C. are required to carry workers' compensation insurance for any employees they have. Additionally, you should confirm that your intended locksmiths also carry general liability and professional liability insurance to cover property damage, bodily injuries, and flaws caused by the locksmith's mistakes, carelessness, or improper service delivery.

To this end, always verify your intended locksmiths' bond and insurance status before making any hiring commitments to them. You can accomplish this by requesting a copy of their bond and insurance certificates and contacting the appropriate bond issuer or insurance provider to validate these documents. Also, confirm that the locksmith's liability insurance covers third-party bodily injury and property damage liability insurance and that the policy's minimum limits are sufficient for the scope of work to be done.

You can get additional information on the mandatory workers' compensation insurance requirements for locksmiths in Washington D.C. by contacting the DC Office of Workers' Compensation at (202) 671-1000.

How to File a Complaint Against a Bad Locksmith in Washington D.C.

Complaints against bad locksmiths in Washington D.C. are typically handled by local consumer protection agencies like the DC Department of Licensing and Consumer Protection (DLCP) and the Office of the Attorney General for the District of Columbia (OAG).

In 2021 alone, the OAG received more than 2,500 consumer complaints from district residents – amounting to a nearly 70 percent increase in the number of complaints it had received annually over two years. These complaints were filed concerning various issues, including service delivery disputes and outright scams, which were two of the top complaint categories.

Some common actions and scams undertaken by locksmiths in Washington D.C. that usually result in consumer complaints being filed against them include:

  • Deliberately doing subpar work to get a call-back
  • Insisting on being paid in full before starting any work
  • Improperly installing a new lock or replacing a faulty one and absconding before the customer can test these locks
  • Using inferior products for the job despite quoting prices and collecting payment for high-quality products
  • Using official-looking websites and low advertised rates to entice customers
  • Stealing money, private information, and other valuables from customers
  • Using high-pressure sales tactics to get customers to pay for unnecessary services or intimidating and threatening them into doing this

In early 2021, NBC4 Washington reported that more and more homeowners in the DC area were raising concerns about dishonest locksmiths who advertised inexpensive rates online only to show up and demand more than double these amounts. In some cases, the individuals who had shown up for the job were inexperienced and uninsured locksmiths that resorted to drilling the affected locks, ultimately damaging the victims' doors and resulting in out-of-pocket payments to fix these doors.

However, even though there are several shady locksmiths and con artists looking to scam residents of Washington D.C., many locksmiths in the city offer their services legitimately and professionally. The following tips can help you avoid locksmith scams and ensure that you retain the services of a reliable and competent professional when searching for good locksmiths in the DC area:

  • Ask trusted friends and relatives for referrals to reputable locksmiths in the district. You can also get these referrals from organizations like the Better Business Bureau and the Associated Locksmiths of America. Similarly, if you require auto locksmith services, you should consider asking your auto insurance company if they have a list of recommended locksmiths that they can offer you
  • Be suspicious of locksmiths with generic company names, ones that use 800 numbers instead of local phone numbers, and ones that sound vague when you contact them
  • Get and compare cost estimates from at least three different locksmiths
  • Confirm that your preferred locksmiths have been appropriately licensed to conduct business in the district. You can do this online or by calling the DLCP at (202) 442-4311
  • Do not pay the total cost of the job upfront, and never hire any locksmith that asks you to do this
  • Never hire a locksmith who says that drilling your lock is the only way to unlock it. Professional locksmiths typically possess the knowledge and tools necessary to open locks without drilling into them
  • Call the Metropolitan Police Department immediately if the locksmith insists that you pay them simply for showing up or threatens you in any way

You can file consumer complaints against locksmiths in Washington D.C. with the Office of the Attorney General for the District of Columbia by

  • Submitting a complaint online
  • Calling (202) 442-9828
  • Texting "complaint" to (202) 738-5212 and following the guided prompts
  • Contacting the office via email

Complaints against locksmith businesses that operate in Washington D.C. can also be filed with the DC Department of Licensing and Consumer Protection (DLCP) through its Consumer Protection Complaint Request platform. Note that this department typically opens investigations for complaints that involve $250 or more or where it establishes a pattern or practice of abuse by the locksmith business that is being complained about.